Neighbors say trash company belongs in garbage over weeks of no pickup

WALTON COUNTY, Ga. — People in one Walton County neighborhood believe its their trash company that belongs in the garbage.

One customer told Channel 2's Justin Wilfon that she was so fed up Republic Services that she cancelled her trash service from them. Now, she's had to wait over a month for them to come pick up their bins.

That’s just one of many issues customers told Wilfon about Friday night.

“Unprofessional, unethical and unreliable,” is the way Kim Downs talked about the trash company.

Downs was one of three now-former customers of Republic Services that Wilfon spoke with Friday night.

They all cancelled the company’s trash service because they say there wasn’t much service.

“They couldn’t get us service and wouldn’t tell us why.  They gave us a phone call and said they wouldn’t be out,” customer Terry Gates said.

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They all told Wilfon that Republic would go weeks at time without picking up their trash.

“We had trash up at the curb piling up,” Gates said.

Worse yet, after cancelling the service, Downs and the other customers, told Wilfon they’re still waiting on refunds.

“I’ve been waiting on a refund for well over a month that I don’t think will ever really appear,” Downs said.

An online search reveals dozens of customers with similar complaints.

Wilfon tried contacting Republic Friday to find out what’s going on. He’s still waiting to hear back.

Downs said Republic told her they don’t have enough workers and are running behind.

That’s why she says she left them behind.

“Would definitely not recommend them. Would not give them a good review at all,” Downs said.

In most cases, these are small amounts of money that the customers are owed, but when you multiply that by dozens if not hundreds of customers, it becomes a large amount of money that these customers say the company owes them.

Cox Media Group