Couple battles Best Buy over camera purchase

ATHENS, Ga. — An Athens couple says the camera they purchased at Best Buy is not the camera they were went home with.

Robert and Ashley Yadon purchased a Nikon 3300 from Best Buy, but when they got home, they realized something was wrong.

“We realized that everything wasn’t in the box. We were missing the USB cord, the battery charger and the camera strap,” Yadon said. %

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The next day, they tried to return it.

“That’s when we realized that the camera that was inside the box wasn’t the Nikon 3300, but it was the D3000,” Yadon said.

The manager told the Yadons that the D3000 hadn’t been sold at Best Buy in years, and that he could not let them return it.

“He kept saying, ‘I don’t know what you did with the camera when you left the store,’” Yadon said.

Frustrated, the Yadons asked if he would check to see if the camera was previously returned.

“We asked them, ‘Hey, can you track the barcode?’ and they said there was nothing they could do,” Yadon said.

The Yadons opened a Best Buy credit card to buy the camera.

“It made the most sense financially for us to purchase it with a Best Buy credit card since they offered zero percent financing,” Yadon said.

The Yadons are disputing the charges, and say they’re stuck with a camera they don’t want.

“It’s very frustrating that we could be treated like that without him caring about the customer who just spent a lot of money in his store,” Yadon said.

Channel 2’s Consumer Adviser Clark Howard explains why the store won’t let them return it.

“There is a simple way for you to prevent this kind of he said, she said,” Howard explains.

Howard suggests that you open the package to make sure you get what you paid for before leaving the store.

“On the other hand, if it’s after the fact, how are you going to prove that you didn’t switch it out? Howard said.

Best Buy said it’s not entirely clear what happened in this situation.

CLICK HERE for more information on Best Buy's return policy.

Cox Media Group