• Chick-fil-A employee climbs down storm drain for customer's phone

    By: Kelcie Willis, Cox Media Group National Content Desk

    Updated:

    STAFFORD, Va. - Chick-fil-A remains undefeated when it comes to customer service, and one employee in Virginia is no exception.

    WSET reported Shauna Hall said in a Facebook post that she was in the parking lot of one location in Stafford, Virginia, Oct. 1 and dropped her iPhone as she got out of her van. She was going into the restaurant to pick up her mobile order.

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    "I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach," Hall said in the post. "Of course it has not. In disbelief and as I am about to puke and cry, I go in and ask for a manager. The manager comes over to talk to me and is very friendly but unsure how to help. Just then another employee behind her says he is going to grab a grab-stick and a mirror to try and help."

    That employee, WSET reported, was digital marketing director Seth, according to Hall's post. She did not include his last name.

    Seth lifted the storm drain and sliced his finger in the process, but cleaned it up and returned to get the phone.

    "He then climbs down into the hole and retrieves my phone which miraculously is not broken or wet," Hall wrote.

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    On top of the high level of customer service, Hall said Seth refunded her mobile order and she got her meal at no cost.


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