AT&T service restored to customers after outage Thursday morning

ATLANTA — AT&T says all service has been restored to customers following a nationwide outage on Thursday morning.

The incident started just before 4 a.m. and left many users with SOS messages on their phones.

The company issued a statement Thursday afternoon, writing:

“We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.”

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This is the second time this week AT&T has had issues in the metro Atlanta area.

AT&T sent the following statement to ABC News:

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”

Atlanta police told Channel 2 Action News officers had difficulties communicating with city phones; however, they believe that during the incident, the Atlanta E-911 center was fully operational.


The city of Atlanta sent out the following statement regarding the outage:

“We are aware that AT&T is having cellular outages this week and are actively gathering information to determine how the City of Atlanta can assist in resolving this issue. Atlanta’s E-911 is able to receive inbound and make outbound calls. We have received calls from AT&T customers that their cellular phones are in SOS mode. Please direct all inquiries to restore service to AT&T.”

According to downdetector.com, nearly 30,000 AT&T customers nationwide reported an issue during the incident.

Verizon and T-Mobile confirmed to ABC News that neither of their companies experienced any outages. Verizon followed up with a statement.

“Verizon’s network is operating normally. Some customers experienced issues when calling or texting with customers served by another carrier. We are continuing to monitor the situation.”

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