ATLANTA,None — Confusion over a 10 percent discount is turning out to be a 100 percent headache for Atlanta-based Home Depot.
Consumer Investigator Jim Strickland found the home improvement giant is trying to set the record straight about a program stores offered some customers by mistake.
The confusion centers around a discount program aimed at military personnel.
"You could show that and they would give you a 10 percent military discount," said Navy veteran Ed Bonsecour, who referred to his driver's license with VET printed in the front.
Bonsecour said the license is no longer enough.
"You give 'em the drivers license and they say, 'No, no, no. That's not acceptable.'"
"It turns out some stores that were giving the discount had actually been accepting some IDs and giving a discount on an everyday basis and just didn't realize the mistake," explained store spokesman Steve Holmes.
Holmes said all vets get the discount four holidays per year, including Labor Day.
But to ask for it year-round, you have to show ID that youre a retired reservist, a military dependent or retired career military. Active duty personnel and service-connected injured vets get it year-round, too.
With a six-year hitch but without one of those cards, Bonsecour feels snubbed.
"All veterans should deserve the same amount of respect," he said.
Holmes points out the chain is spending $30 million on veterans housing, and spent the day in Tampa, Fla., recruiting vets for jobs.
"It's a broad-based commitment that we have to veterans that goes well beyond a discount," said Holmes.
WEB EXTRA: Home Depot Veterans Discount Program
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