Georgia man frustrated by slow response from Lowe’s after house was flooded

AUBURN, Ga. — An Auburn, Georgia man says his house flooded just minutes after the faulty installation of a new washing machine by Lowe’s.

“They left and when I came in the house, my wife says ‘What’s that noise’ and I say ‘It was water,’” Glen Frazier said.

Frazier says the tab just for water remediation was more than $8,000 and it will likely cost that much more for repairs.

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“Water was pouring from the light fixtures, from the seams, from the sheetrock,” he said.

Frazier told Channel 2 Consumer Investigator Justin Gray that he understands accidents happen.

His concern is that Lowe’s showed no concern.

Frazier says for 2 weeks he got no response and no help after repeated calls and visits to the store.

That is when he turned to the Consumer Action Center.

The volunteers there connected Frazier to Elliott.org where you can find contact information for top executives at major companies.

“With a lot of big companies, they are not trying to do the wrong thing, but they are so bureaucratic you have to use unconventional means to get that problem solved,” Channel 2 Consumer Advisor Clark Howard said.

Frazier says after emailing an address he found with the help of the Consumer Action Center, he quickly received a response back from Lowe’s.

“I told her the story and she said this should never happen,” Frazier said.

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