NORTH FULTON COUNTY, Ga. — A Roswell family said it could have filled eight swimming pools with the amount of water it was charged for during its first month in its new home.
The Hunts told Channel 2 investigative reporter Justin Gray that there are no signs of any leaks or other problems, but they are stuck with a $2,100 bill anyway.
Fulton County said the family used 158,000 gallons of water.
"I got a letter that said, in fact, today is the day they'll cut my water off," Lee Hunt told Gray.
The amount of water the county said the family used is at least 1 1/2 years' worth of water, but Fulton County said the Hunt family used that much in the first six weeks it spent in its Roswell home.
For comparison, the family's most recent bill is for 12,000 gallons and $140.
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Lee Hunt has just retired from the Air Force and has a baby due this weekend. He said he checked the house for leaks inside and out after the bill came.
Hunt said he also had security cameras installed on the day he bought the home and that he controls the sprinklers from his phone. He said he put leak detectors in the basement.
Hunt said he never saw any sign of running or leaking water.
Hunt said that, after repeatedly calling Fulton County, he still can't get the county to budge on his bill.
"All the way through, they just toed the line that this was our fault, (that) we had a toilet running, eight swimming pools' worth of water. I'm, like, 'There's no way,'" Hunt said.
Fulton County sent Gray a statement, saying:
"Fulton County has gone over the options available to the customer due to high consumption totals and given it thorough investigation. Fulton County records have not detected any apparent error in the data gathered from the water meter regarding the amount of water delivered to that device. We prioritize customer service and attempt to investigate all inquiries from our water customers, as we did in this case. We have identified no issues with the bill. We have offered the homeowner an extended payment plan to minimize the impact of the bill on this customer."
Cox Media Group
