BUFORD, Ga. — A metro Atlanta family said UPS lost a bag filled with sentimental items that can never be replaced.
Cheryl King told Channel 2's Alyssa Hyman that her former husband and 13-year-old daughter's father, Alassane Gueye, was a contract worker for the Department of Defense. King said he was working in Iraq when he unexpectedly died from natural causes in March.
Gueye's company took an inventory of his belongings and shipped them back to his family in Buford through UPS, but one of the bags, which possibly contained some of his camouflage clothing, got lost.
"It's not just clothes anymore, because they can never be replaced. He's no longer here, so it's his final belongings," King said.
UPS said it mailed a check to compensate for the lost bag, but the family said it has not received the check.
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Immediately after Hyman contacted UPS, a spokesperson said the company was in the process of recutting the check and planned to send it by overnight delivery.
Apparently, UPS said, the first check was destroyed in the recent flooding in Houston, where Gueye's company is located.
"It's hard. The whole situation is hard -- losing somebody unexpectedly. It's upsetting and the way it's been handled is upsetting," King said.
King said no amount of money can replace what was lost, but she is holding out hope that the bag will be found.
"Like, how does a bag completely disappear, whole bag?" she said. "I do hope they find it, for the whole family's sake."
UPS said it is still searching for the bag and investigating what could have happened.
The spokesperson said that, sometimes, labels on fabric bags fall off, which is why UPS strongly suggests using a box and putting an extra label inside in case something happens to the label on the outside.
Cox Media Group
