ATLANTA — Delta Airlines passengers still face delays and cancellations after a weekend computer glitch that stranded thousands of passengers across the country, including at Hartsfield-Jackson International Airport.
Nearly 24 hours after the computer glitch, Channel 2's Tom Regan reported there were still passengers at Atlanta's airport waiting to get to their destinations after their initial flights were canceled.
Among those passengers was a dentist, Dr. Kim Jernigan, who told Regan she had to cancel all of her appointments because her flight was canceled.
“I was supposed to home last night at 6 p.m. I had patients. I'm a dentist," Jernigan said.
She said she was supposed to have a brief layover Sunday en route from Fort Meyers to her hometown of Pensacola. But as she touched down, the pilot said there was a major computer problem and they couldn't pull into the gate.
“The flight attendant and the pilot were very gracious, but we sat there for two hours,” Jernigan told Regan.
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Inside the terminal, many more sat or stood in line trying to come to terms with the computer glitch that ultimately canceled hundreds of flights.
“It was rather chaotic,” Jernigan said. “All the screens were down. The flights were all showing canceled.' To make matters worse, there was nowhere to get anything to eat.”
With so many stranded passengers, hotel rooms quickly ran out.
“I got the last room and when I checked in, it was sad. The phone was ringing off the hook and the poor girl at the desk was trying to handle everything. People were coming to the desk and she had to tell them they don't have any more rooms available,” Jernigan said.
Jeringan told Regan she was taking a 6.30 p.m. flight Monday – the same flight she was supposed to take Sunday to get home.
Delta apologized for the inconvenience and said a change fee waiver has been issued for passengers scheduled to travel Sunday and Monday.
"Delta is expeditiously working to fix a systems outage that has resulted in departure delays for flights on the ground. Flights in the air remain unaffected. Delta apologizes to customers for the inconvenience and will provide updates as they become available on news.delta.com"