Wells Fargo customers frustrated with banking issues after widespread outage

ATLANTA — Wells Fargo said it plans to keep branches in Atlanta open an extra hour Friday and Saturday because of the company's widespread system outage.

The company said the power shutdown was not due to any cybersecurity attack, but rather smoke at one of its facilities.

Channel 2's Richard Elliot talked to customers who were left shut out of their bank accounts.

"It doesn't ever take this long," Debbie Maple said, showing her Wells Fargo banking app. "Earlier, it wasn't even showing me the pretty picture. It was just, like, nothing."


Wells Fargo is apologizing for the inconvenience and said it will reverse any Wells Fargo fees incurred as a result.

With online banking down, lines grew at branches across metro Atlanta on Friday.

Many customers said they were worried about using their debit cards because they were unable to check their balances.

"They need to get it together," customer Sabrina Perez said.

On Friday afternoon, the company said ATMs should be working, but online banking remains intermittent.

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