ATLANTA — A Delta passenger is disgusted after he stepped in a large amount of dog waste on his plane.
"It was feces, and it was everywhere. It was on my seat. It was on the floor. My feet were in it," Matthew Meehan told Channel 2's Rikki Klaus.
He said he jumped up and asked the flight crew for cleaning supplies but said he wasn't given much help.
“This is all I was given, two paper towels and one of those little bottles of Bombay Sapphire," he explained. "I was in the bathroom cleaning feces off of the back of my legs, off of my shoes. I was wearing loafers unfortunately, so the feces was all over my bare ankles.”
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Meehan talked to a manager.
"She said to me, 'Well, that’s not my problem.' I said, 'I’m sorry?' She says, 'Well, if the cleaning crew didn’t clean your seat, I don’t have any control over that.'”
The Snelville native now living in South Florida asked if he could get the cleaning crew on board.
"She said, 'We’re only a couple minutes away so you can either sit in your seat or you can not go home,' and those were my options,” Meehan said.
Back at the seat, Meehan said a handful of passengers refused to sit until the mess was cleaned. He says someone brought paper towels, but no sanitizer, and wiped up some of the mess.
“It filled the entire plastic bag. Paper towels full of feces, and they wanted me to sit in that,” Meehan said.
The passengers laid down blankets. Meehan told Klaus nobody should ever have to go this.
"I have never in my entire life felt more dehumanized. I felt like an animal," he said “Words can’t even describe how awful it was, and they had so many opportunities to make it right.”
Klaus reached out to Delta and a spokesperson said a service animal was ill on the previous flight, and “Delta apologizes to customers impacted by the incident and has reached out to make it right, offering a refund and additional compensation. The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again.”
The airline promised a full investigation.
He says Delta's offer was insult to injury and dozens of lawyers have called him, wanting to take the case.
Cox Media Group