Family says they’ve spent 3 years trying to get home builder to replace defective doors

JOHNS CREEK, Ga. — For more than three years, a Johns Creek family says they have been trying with no luck to get the builder to replace defective doors in their new construction home.

After getting nowhere, they reached out to Channel 2 Consumer Investigator Justin Gray for help.

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Larry Bowman showed us the 260 pages of records he’s kept of his correspondence with builder The Providence Group, in which he has been trying unsuccessfully to resolve the issue.

“They promised that they would fix it, and a little over three years later, we’re still waiting for them to fulfill their promise, to hold true to their word,” Bowman said.

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The exterior doors and window panels throughout the house have been warping, splitting and separating. In some places, you can see sunlight coming through the cracks.

The Providence Group acknowledges there are defects with some doors, not just at the Bowman’s home, but also elsewhere in the development.

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A company spokesman said they have been working to replace those doors for all affected homeowners. The Providence Group blames pandemic-related supply chain delays for the wait.

But the Bowmans say this problem predates the pandemic. They have been waiting for action since 2019.

“This builder was more than happy to receive our money to build the home. Now all we ask is you honor your commitment to address the problem,” Bowman said.

The Providence Group told Channel 2 Action News that the doors have finally arrived and that they have crews ready to install them in the Bowmans’ home and resolve the problem.

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