ATLANTA — Despite a decline in restaurant business overall during the coronavirus pandemic, Atlanta-based Chick-fil-A still leads all others in customer satisfaction.
This is according to a new report from the American Customer Satisfaction Index Restaurant Report 2019-2020.
Although there’s been a dip in customer satisfaction in the fast food restaurant industry, Chick-fil-A remains the leader at 84 score, ACSI says.
This is the sixth straight year Chick-fil-A has been number one.
The group of smaller fast food outlets slides 2% to a score of 80, tying with Chipotle Mexican Grill. Six chains tie for third place with an ACSI score of 79: Panera Bread, Arby’s, Domino’s, Subway, Dunkin', and KFC.
McDonald’s anchors the bottom of the fast food category with an ACSI score of 70.
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