UPDATES: ‘We had an emergency. No one answered.’ Neighbors angry over slow response to water outage

ATLANTA — Metro Atlanta leaders continue to respond to water system problems around the area.

After record-breaking cold temperatures over the holiday weekend, many residents are dealing with broken pipes and flooding.

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Several counties have set up water-distribution sites as crews scramble to repair water lines.



4:38 p.m.

DeKalb County Department of Watershed Management (DWM) crews have completed water main repairs at Greenwood Place and Electric Avenue.

Crews are onsite and working to repair water main breaks at the following locations:

  • Rowland Road,
  • I-85 and Shallowford
  • Tucker Industrial Road and Florence Street
  • Wildcat Road
  • Rainbow Road

4:00 p.m.

The Clayton County Water Authority (CCWA) is closing one water distribution site early Tuesday afternoon. The other three stations will remain open today while their supplies last. CCWA plans to open distribution sites tomorrow and will share details when they are finalized. Officials did not say why they are closing early, but said they have 96 cases of water left.

3:50 p.m.

Neighbors in Ellenwood say their water went out on Christmas, and their calls to an emergency line were ignored.

We’re hearing why the county never responded to the issue, on Channel 2 Action News starting at 4 p.m.

2:25 p.m.

The Fulton County Sheriff’s Office said a water line ruptured at the Fulton County jail and that they are working to remedy the situation.

Portable toilets have been set up and inmates are receiving bottled water.

Additionally, Sheriff Patrick Labat is onsite at the Fulton County Jail monitoring progress and the well-being of detainees.

12:19 p.m.

Crews have turned off a six-inch main to repair a leak at 620 Wilson Road NW. Water service has been temporarily interrupted, affecting approximately 20 homes, and one hydrant.

12:00 p.m.

Fulton County officials say the Stonewall Tell, Oak Hill, and College Park facilities will be closed today due to low/no water pressure resulting from winter weather issues.

11:55 a.m.

The City of Fairburn is distributing bottled water to residents at the annex building at 40 Washington Street. Each household can get one case of water with a verified city address. The giveaway will go on while supplies last.

Tuesday 9 a.m.

Forest Park hosts a water distribution event for those still without water.

8:52 a.m.

Atlanta Watershed crews responded to a six-inch water main break on Woodley Drive. Water service may affect 18 homes and one hydrant.

Tuesday 7:20 a.m.

Butts County officials closed non-essential County Offices until noon as water outages continued throughout the city.

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