Chick-fil-A testing out mobile order-only express lane for customers

ATLANTA — You ordered your food online for a speedy pickup, but you still have to wait in line behind everyone? Well, there might be a solution coming to a Chick-fil-A near you.

Select locations of the Atlanta-based restaurants are testing out an express drive-thru for mobile order customers, the company announced earlier this week.

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Those who order on the mobile app can bypass the traditional drive-thru line to pick up their meal.

Chick-fil-A said this latest innovation aims to help guests move through the drive-thru quickly by dedicating one of its lanes to mobile order pickups.

“The express drive-thru lane is a game-changer for our busy customers and our team members,” said Jonathan Lassiter, a senior integration leader on Chick-fil-A’s Service and Hospitality team.

Customers will have the option to choose how they get their food, or “choose their own adventure,” as the company has dubbed it.

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Guests can place food orders with a Chick-fil-A team member at the drive-thru, order takeout inside, or dine in. Chick-fil-A said that customers will still get the same points and rewards in the Chick-fil-A app.

Lassiter said this new lane will give guests an opportunity for a seamless experience.

“By giving guests the opportunity to order and pay ahead through the Chick-fil-A app, checking in at the dedicated lane becomes a seamless experience, making the express drive-thru lane a convenient new option,” said Lassiter.

The express lane is still in its initial testing phase at select restaurants. Chick-fil-A did not say when the lane would be fully operating at all of its locations.

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