Atlanta-based Delta Air Lines announces changes to SkyMiles, Medallion programs

ATLANTA — The coronavirus pandemic has brought the airline industry nearly to a halt. In March, Atlanta-based Delta Air Lines announced that its revenue fell by $2 billion due to the spread of COVID-19 and a drop in demand for air travel.

[CORONAVIRUS IN GEORGIA: Live updates happening today]

On Sunday, Delta Air Lines has begun notifying its flyers about changes to its well-known SkyMiles program due to the sudden drop in air travel.

“On behalf of all of us at Delta, I want to thank our customers for your continued loyalty during these unprecedented times. While our focus is on keeping customers and employees safe and healthy today and always, you are a part of the Delta family and we know how important these benefits are to you,” said Sandeep Dube, Delta’s Senior Vice President – Customer Engagement and Loyalty, and CEO of Delta Vacations. “That’s why as coronavirus continues to dramatically impact travel across the globe, you don’t have to worry about your benefits – they’ll be extended so you can enjoy them when you are ready to travel again.”

[MORE: Special section on the latest on coronavirus in Georgia]

Here are the changes:

Medallion Members:

  • All Medallion Status for 2020 will be automatically extended for the 2021 Medallion Year.
  • All Medallion Qualification Miles (MQMs) from 2020 are being rolled over to 2021 to qualify for 2022 Medallion Status.

Delta Sky Club Individual and Executive memberships with an expiration of March 1, 2020, or later will receive six additional months of Delta Sky Club access beyond their expiration date.

Delta SkyMiles American Express Card Members:

  • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
    • Delta SkyMiles Gold Card Members with a $100 Delta flight credit will get a six-month extension beyond their current expiration date.
    • Delta SkyMiles Platinum Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
    • Delta SkyMiles Reserve Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
    • Delta SkyMiles Reserve Card Members will also get a six-month extension to use their Delta Sky Club One-Time Guest Passes beyond their current expiration date.

SkyMiles Members:

  • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
    • Upgrade Certificates or $200 Travel Vouchers with an original expiration date between March 1 and June 30, 2020, are extended – now, they can be booked and flown by Dec. 31, 2020. And, SkyMiles Members with Upgrade Certificates or $200 Travel Vouchers that expire after June 30, 2020, will receive an additional six months beyond the current expiration date.
    • SkyMiles Select members will receive a six-month extension to the Priority Boarding benefit and any unused drink vouchers.

The updates will happen automatically over the coming weeks, with no action needed from customers, Delta said.

“We are continuously monitoring how coronavirus impacts travel and will make additional adjustments to support our customers’ needs as the pandemic evolves,” said Dube.

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