ATLANTA — A newly trained team of Atlanta 911 dispatchers helped deliver its first baby over the phone last Saturday, guiding a mother through childbirth inside a bathroom at Krog Street Market before paramedics arrived.
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The historic call marked the first time the Atlanta E 911 Center’s newly certified team handled a childbirth emergency of its own, rather than transferring medical calls to another agency.
Mildreth Medina was at work with her sister at Krog Street Market when the contractions began. As the pain intensified, Medina realized her baby was coming.
“By 12:30, the pain did not go away. It was back to back already,” Medina said.
Medina’s sister called 911 for help. On the other end of the line was dispatcher Alexandria Jean Pierre, who immediately recognized the urgency of the situation.
“When I learned that it was a lady going into delivery, I immediately gathered my thoughts and knew I had to help this lady,” Jean Pierre said.
In the recorded 911 call, Jean Pierre reassures Medina that paramedics are on the way and tells her she will walk her through what to do next.
Inside a bathroom stall, Medina’s baby girl, Milat Samera, arrived after just one push.
“With one push, literally she was out,” Medina said.
Jean Pierre was supported by senior dispatcher Mondrealle George, who stayed by her side as they navigated the emergency.
“She notified me what was happening, and I went by her side to make sure that she felt supported throughout the call and just assisted her with whatever was needed,” George said.
The delivery took approximately 15 minutes, giving the dispatchers their first opportunity to put their specialized training into practice during an actual childbirth emergency.
The team recently completed training to become certified Emergency Medical Dispatchers. The training prepares call takers to provide structured, step by step instructions during medical emergencies, including childbirth when a baby is arriving before paramedics can reach the patient.
Until recently, Atlanta’s 911 center transferred medical calls to another agency. The newly certified team can now handle those calls directly and guide callers through critical situations while emergency responders are on the way.
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For Medina, the experience was frightening, but she said her baby girl is doing well. Because the baby was born prematurely at just 34 weeks, she remains in the hospital while her mother hopes for their reunion.
The Krog District said it was grateful that Medina and her baby were doing well and recognized those who helped during the emergency, including the 911 dispatcher and a member of its security team.
“The Krog District is grateful mom and baby are doing well. The team is thankful to everyone involved, including the 911 dispatcher, for their guidance and support, and The Krog District’s security team member, Malik, who helped direct emergency services during this unforgettable day. We wish Mildreth, baby Samara, and the rest of their family the very best in this exciting new chapter!” the district said in a statement.
The dispatchers also wanted to do something special for the baby they helped deliver. They presented Medina with a gift from the 911 call takers who were part of the emergency.
For Jean Pierre, the experience was both emotional and rewarding.
“It was very emotional for me because I felt really accomplished because I did something good,” she said.
She emphasized that the delivery was a team effort.
“We did this as a department. APD delivered that baby,” Jean Pierre said.
The call offered the newly trained team a memorable first milestone, showing how dispatchers can play a critical role in emergencies even when they cannot be physically present.
For Medina, it was a frightening start to her daughter’s life. For the dispatchers on the other end of the phone, it was a moment they had been preparing for and one they will not soon forget.
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