DEKALB COUNTY, Ga. — Thousands of people who use RushCards say despite having money in their accounts, they can't access their money. Channel 2's Tyihsa Fernandes spoke with a Lithonia woman, a College Park man, and a Fairburn woman who all claim they haven't been able to access their RushCard accounts for three days.
Cristina Davis was trying to buy food for her son's birthday party, but her prepaid debit card got declined at a grocery store.
Three days later she still can't access her money.
Davis says she spent hours after on the phone with customer service.
"The rude part about it is they would get rude back with you," Davis said.
The founder of the RushCard, Russell Simmons, responded to the situation in a YouTube video.
Russell Simmons: Rush CardA personal message from me to our RushCard members.
Posted by Russell Simmons on Wednesday, October 14, 2015
RushCard released the following statement in response to this controversy:
In an ongoing effort to upgrade and create new services for our customers, RushCard underwent a technology transition to a new transaction processing partner Monday morning. During this process, many of our customers were adversely affected when the technology that was used to transition their accounts did not work as planned.
RushCard is working around the clock to resolve all of these matters. We have restored many of our customers' accounts, but we acknowledge that there are still customers that need their accounts fixed and their problems resolved.
We know how important our cards are to people who use them to conduct their daily lives. We apologize for the inconveniences and for the hardships that many of our customers are currently facing.
We will stay in regular contact with our customers until these matters are fully resolved. You can visit us on Facebook or twitter @RushCard for additional and consistent updates.
After Fernandes spoke with a RushCard official on the phone, someone called Davis to let her know they restored $100 of her money. The officials promised her all of her money soon.