ATLANTA — Chick-fil-A has completed its investigation into a reported hack of customers’ accounts on the mobile app.
WSB Tonight at 11 p.m. first told you about the hack back in January. A Georgia woman told us that hackers broke into her Chick-fil-A app to buy hundreds worth of food in another state.
“No matter how many times I change the settings, no matter how many times I change my password, they still are able to hack into my account,” Sharon Barber said.
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Channel 2 learned Barber wasn’t alone. Chick-fil-A launched an investigation into what they called the “suspicious activity” and released the results Friday.
The Atlanta-based fast food chain determined that less than 2% of their Chick-fil-A One users were impacted.
“We never want our customers to experience something like this and have communicated directly with those impacted to resolve these issues, while taking necessary efforts to protect our systems and our customers for the future. We are grateful for our customers’ patience while we worked to resolve this issue and sincerely apologize for any inconvenience. "
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When Barber reported the hack, she was told by the company that the bank would give her $200 back. But that can be a lengthy process.
Channel 2 consumer advisor Clark Howard says if customers want to use a business’s app, they should link it to their credit cards, which make it easier to dispute the charges.
“Key thing with any app that you have on your phone, never, never, ever, not ever tie it into a debit card,” said Howard. “If that app is ever breached, that debit card is a direct tie-in to your checking account and the money you need to live on and pay your bills is gone!”
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