A casket and gravestone company facing a slew of complaints has shut down.
Frustrated customers said the owner took their money and never delivered. Now, the business is closed, the phone is disconnected and customers fear they will never get what they paid for.
“He's a thief. He's just a straight thief and a liar,” customer Kim Weatherspoon-Hurst said.
Channel 2’s Erin Coleman has reported on several of the complaints. She went to Best Buy Caskets on Martin Luther King Jr. Drive to meet up with another frustrated customer Wednesday. During her visit, two more customers showed up saying they also paid more than $1,000 for a gravestone they never received.
“I come in, give him my final payment and pretty much didn't hear from them again,” Weatherspoon-Hurst said.
Weatherspoon-Hurst said she's been waiting for nearly a year. Several weeks ago, Best Buy Caskets owner Sean Moorer said he was having financial trouble and was working to fill all the orders.
“I've been on hard times since I opened this business,” he said at the time.
But since then, customers said they haven’t seen or heard from him. The store is locked and a lot of the furniture inside is gone. There are some gravestones on the floor, but more have been dumped in the parking lot. Just seeing them made one man emotional.
When Coleman called the business, she received a message saying, “The party you are trying to reach is not currently accepting calls at this number.”
“He decided to leave like a thief in the night,” Weatherspoon-Hurst said.
Weatherspoon-Hurst said her next step is to try to get her parents’ gravestone that's still inside. Then, she's going to file a lawsuit.