Subway customer sues after she says video shows worker hitting, cursing at her

CONCORD, N.C. — The woman in a viral video that appears to show a Concord Subway worker hitting her then cursing at her is now taking the franchisee to court.

Tina Richardson said she bought a sandwich at the store in the Village on the Concord Parkway for an elderly woman she takes care of.

But when she got home, Richardson said the sandwich was not what she ordered.

She said she went back to the store to ask for a refund.

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Richardson said that is when a worker got the manager, who came out, cursed at her, and threw the sandwich at her head.

She said she doesn't want anybody to be treated like that.

"He doesn't get to treat anybody like that and that they get somebody into Subway to treat people with respect and fix problems when you're wrong. That's what you're supposed to do," Richardson said.

Richardson is now suing the franchisee of the store for $25,000.

In a statement, her lawyer said the conduct was "disgraceful and deplorable, and should greatly concern everyone who eats at Subway and expects Subway stores and their owners to provide a safe, family-friendly environment, free of sexist discrimination and violence."

A Subway spokesperson said the franchise owner regrets how he handled the situation, saying, "The local team has reached out to the guest to apologize on behalf of the restaurant as this incident is inconsistent with the high standards Subway requires of its franchise owners."

SUBWAY STATEMENT: 

“Providing an excellent guest experience is important to us and our expectation is that everyone is treated with respect. The local team has reached out to the guest to apologize on behalf of the restaurant as this incident is inconsistent with the high standards Subway® restaurants requires of its Franchise Owners. The Franchise Owner expressed his regrets for how he handled the situation.”

Richardson's lawyer said the company did not reach out to Richardson directly.

She said she is seeking compensation for physical and emotional harm.

The video has already been seen 2 million times.

Cox Media Group