COBB COUNTY, Ga. - Families in a Kennesaw neighborhood told Channel 2 Action News that the trash hasn’t been picked up in at least two weeks.
Neighbors told Channel 2’s Alyssa Hyman that they're paying for a service they're not getting and now the garbage is piling up.
One woman said she got so fed up, she switched companies.
"I wasn't going to change if they were going to come and he didn't come so that was it. He told me a fib and I decided it was time to do something,” said neighbor Billie Everett.
Cobb County officials told Hyman they have received a number of complaints regarding American Disposal, and the Kennesaw neighborhood isn’t alone.
Last week, Channel 2 Action News reported on a similar issue with the same company in Powder Springs.
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Hyman reached out to American Disposal after discovering more neighborhoods were impacted.
The waste management service said it's happening because of a labor shortage, and it's working to hire and train more drivers so the trash can get picked up on time.
A spokesperson said the company is aggressively becoming more competitive with its pay structure and believes they are on their way to becoming fully staffed.
The company said customers with missed pickups will receive a credit.
American Disposal was recently bought by a publicly traded company called Waste Connections.
The spokesperson said it now has the strength of a much larger company to shift around drivers while others are being trained.
Hyman learned Tuesday morning that the company picked up the trash off Lucy Drive before 10:30 a.m.
"While it has been a difficult few weeks we believe we are on track to be fully staffed soon and be in a position going forward to provide the services our customers expect and deserve," a spokeperson said in a statement to Hyman.
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