A College Park woman now has a new air conditioning unit and a free month of rent, after she told Channel 2 Action News that her apartment management’s failure to fix her broken AC unit left her in unbearable conditions for several months.
Renee Grant says the problems with her air conditioning unit started back in April, when she first went to the Stonebrook Apartment management office.
She said the unit just stopped working.
"I explained to them I need a new unit, but nobody ever came down," Grant told Channel 2's Eric Phillip.
Grant said she went back to management several times, and said management even promised to address the problem during the whole month of June, but they never showed up.
Once the triple-digit temperatures came in July, Grant said staying in her apartment became unbearable.
"It's worse inside than it was outside," she said.
The conditions prompted her to return to management again and that's when the situation got even more heated.
"At that point, I'm [called] belligerent for the simple fact I've been saying something to [them] all since April," Grant said.
But just days later, she received a letter in mail saying she had seven days until July 10 to leave or the apartment complex would start the eviction process.
The letter accused Grant had been verbally abusive, violating section 14 of her lease.
"As extremely hot as it has been anybody would be verbally abusive," Grant said.
When Channel 2 confronted apartment management on Friday, they handed crews a phone number to the corporate office in Memphis.
Phillips called Grant Friday night and learned her air conditioning was working.
The vice president of the corporate office also agreed to give her a brand new unit and waive her July rent.
The VP told Channel 2 the problem should have never gone this far.