A down payment and stellar credit weren't enough to finalize the closing of a metro couple’s home loan, so they tried a social media campaign aimed at Bank of America.
Ken and Meredith Williams grabbed an iPhone and shot their own music video after the closing date on their new home was delayed and delayed.
"We have good credit. We have the cash on hand. We thought it would be a quick and easy process," Ken Williams said.
"It's been a nightmare," added Meredith Williams.
In the video, Ken plays guitar to a biting lyric he wrote himself. Meredith is at times seen dancing in the background in front of a Bank of America branch in Lawrenceville.
"Bank of America, you're making me so mad. I want to buy this house really bad. My credit score is 798. Don't worry, my payments will never be late," Wiliams sings.
The Williams posted the video on YouTube and their own website and urged viewers to tweet the bank to get to the table. The house they are purchasing in DeKalb County has been under contract for nearly 3 months.
"This, I think, has been escalated because we took it to the next level a little bit," Mr. Williams said.
Since the video hit the Internet five days ago they've had multiple calls with the office of the Bank of America CEO, but no solid answers. Meredith Williams blames the bank for more than just stalling.
"They are the ones responsible for the per diem charges we're receiving from the seller now due to all of the delays," she explained.
For the last week the seller has tacked on $50 per day for holding up the sale. A letter from the bank cited the complexity of the loan program even though it acknowledged the Williams as “qualified buyers."
"This was a way for us to show (the bank) what we've done. We've done everything you've asked us to do and now we're asking you to hold up your end of the bargain," Meredith Williams said.
The couple's next scheduled closing date is Friday. They're not sure whether it's going to happen and they're certainly not sure whether the bank will pay the extra charges.