911 Upgrade Allows Operators To See And Hear Callers

In an emergency, every second counts. Now, a local 911 center has a few features that could save critical seconds and give emergency workers crucial information before callers say a word.

The program is called Smart 911. Sandy Springs is the only city in the state to use it.

Residents and non-residents can sign up for the program on the city's website. Once registered, Smart 911 can pin point a caller's location from a cell or land line. In addition, while taking the call, dispatchers will have access to information about the caller such as medical history, children's ages or a photo of your dog.

"If the ambulances already had that information on board, to me, that's pretty neat," said Sandy Springs resident Mike Parrish.

The program could also be helpful if a child is missing. Dispatchers will already know what he or she looks like and can send that information directly to police officers in the field.

"Today, that process takes at least an hour to disseminate a photograph," said Sandy Springs Asst. City Manager Noah Reiter.

The program is free, and since the Sandy Springs facility handles 911 calls for both Sandy Springs and John's Creek, it is already up and running for both cities.

Dan Ellithorp, a Sandy Springs resident, said it's comforting to know emergency officials can access the information. "Law enforcement, fire fighters and EMS officials are there to help the community. I don't mind them having tools to help them do their jobs better."

So far, 200 people have signed up for the service. To sign up for Smart911, click this link .