by: Erica Byfield Updated:
ATLANTA - Atlanta police launched an investigation into a recent 911 call following a complaint from a Buckhead woman.
Kiev Osborne says she spotted a drunken driver, called for help and talked to a dispatcher for 12 minutes but an officer never showed up.
"I was on the phone with 911 the entire time and this in my opinion was a pretty lengthy call," Osborne said.
Osborne made the call at 11:22 p.m. on July 15.
Channel 2's Erica Byfield obtained a copy of the 911 tape.
A minute into the call, Osborne told the dispatcher, "Oh my God, oh my God, they almost drove onto the wrong road. Oh my God, OK, we are turning right onto Sidney Marcus Boulevard."
Osborne told Byfield for the next 11 minutes she repeatedly told the dispatcher she was on Sidney Marcus Boulevard.
At 11:25 p.m., the alleged drunken driver stopped near the entrance of Georgia 400.
Seconds later, Osborne told the dispatcher the driver passed out.
At 11:28 p.m. Osborne expresses concern about the response time.
Osborne: "Are they close? I don't want this person to wake up, I mean they are so intoxicated or something."
Dispatcher: "OK ma'am the officer is on the way, we appreciate you calling in."
Shortly after that exchange, the alleged drunken driver hit a retaining wall and backed into Osborne's car.
She said the accident left a dent and several scratches on her car.
An Atlanta police spokesperson told Byfield the driver hit two cars Sunday night.
The department also issued a statement:
"Our E911 Center handles more than one million calls annually. The vast majority of those calls are handled efficiently and professionally. This particular incident is under review by the Department's E911 Commander to ensure that it was handled appropriately. It will also be forwarded to the Office of Professional Standards for investigation to ensure all APD policies and procedures were followed. We encourage citizens to call 911 any time they see suspicious activity. They should have confidence that those calls will be handled in accordance with the highest standards."
Osborne gave the dispatcher the driver's tag number.
Investigators are still looking for the alleged drunken driver.