Thanks for your call asking about layoffs due to outsourcing of jobs, specifically layoffs in call centers and “white collar” positions. We have had no layoffs attributed to outsourcing of jobs. You may be interested in knowing that this year, we have increased our contact center staff as well as our IT staff - two areas traditionally impacted by global outsourcing.
Lowe’s has one call customer contact center, located in Wilkesboro, N.C. All contact center operations are handled in Wilkesboro by Lowe’s employees. The contact center located in Wilkesboro, N.C. is adding 275 jobs bringing total employment to 975 by year’s end.
Lowe's does outsource some IT projects both globally and domestically to augment our staff (particularly shorter-term projects and maintenance of completed projects); however, this year, the IT department, located in Mooresville, N.C., is hiring up to 300 IT professionals, including adding 150 new positions to the department that now numbers more than 1,000 people.
Lowe’s Public Relations