Updated:GWINNETT COUNTY, Ga. —
The Georgia Department of Drivers Services
says long waits at driver license facilities are unacceptable and has promised a solution.
The long lines are due to new rules that were established
Tuesday, which require several pieces of additional documentation to renew driver licenses. The change is intended to prove people's identity and their residence.
See the new changes here
Channel 2's Amanda Cook saw people getting turned away, starting at about 10:45 a.m. Even those who arrived before the Gwinnett facility
opened, has to wait for hours.
One by one, people were called forward at the DDS on Beaver Ruin Road in Norcross, which is considered the busiest in the state of Georgia.
Every seat was packed Saturday. For Tanvir Rahman, his wife and their 2-year-old son, this was their second attempt this week to renew his wife's license. This time, they arrived at 6:30 a.m. and still got number 208.
"I have a 2-year-old. When we went to Waffle House to get breakfast, we [came] back and still, we are waiting," he told Cook.
Daniel Munoz was also dealing with a very long wait, he said.
"I'm like, number 270, and they're only on 150 right now," Munoz said.
For many, Cook said she saw the exhaustion setting in, but others seemed relieved for their smartphones and social media.
But Sigrid Mejia couldn't take it. She decided to take her chances elsewhere, she said.
"The line is way too long so I'd rather go to a different DMV," Meja said.
For Rhaman though, enough was enough.
"I mean, I'm at the point where I might move to a different state where I don't have to suffer," he said.
Meanwhile, DDS officials say there is a learning curve to be expected wherever there is a process change for workers as well as customers. They hope the situation settles down by next week.