Customers grow frustrated over GM recall wait times

by: Rachel Stockman Updated:

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NEWTON COUNTY, Ga —

Customers are growing frustrated with the wait times to get parts replaced in millions of recalled GM cars.
 
Peggy Cole’s 2010 Chevrolet Cobalt  is one of the more than 2 million GM cars under recall for a defective ignition. 
 
“They tell me they don’t have the parts, so I have to wait,” Peggy Cole told Channel 2’s Rachel Stockman.
 
Her recall letters states, “Parts are not presently available for your vehicle. When parts become available, GM will send you another letter to notify you to schedule an appointment with your GM dealer. The recall will be performed at no charge.”
 
“Are you kidding me? Wouldn’t that be your focus? Get the parts,” Cole said. “All I can tell you is that I don’t feel safe.”
 
In a recently released video, GM says they’ve conducted 80 safety tests that show driving the recalled vehicles is safe  -- as long as you remove everything from your key ring  except your key.
 
Cole is among several customers who told Channel 2 Action News they are frustrated by the long wait times to get new parts. A spokesperson for GM admits there are delays because they are ramping up production for the millions of cars under recall.
 
“We regret that we cannot fix every one of these cars more quickly. However, we have fixed thousands of cars to date and we have doubled our parts-making capacity in recent weeks,” said Alan Adler, with GM Media Relations.
 
GM says they will provide rental cars for customers who are still too nervous to drive their vehicles.
 
“Hope for the best, but they haven’t demonstrated their best is not very good,” Cole said.

See this website to check if your vehicle fall under this recall.
(http://www.gmignitionupdate.com/)