Customers concerned after CVS prescription info mix-up

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ATLANTA - Channel 2 started asking questions after a major pharmacy chain sent prescription information for hundreds of customers to the wrong addresses. Now they are concerned for their privacy.
 
According to a statement Channel 2’s Amy Napier Viteri got from CVS Caremark, the mistake affected around 350 customers.
 
One woman in Georgia said she got a mailer with someone else's name and a full list of their prescription medications.
 
The mailing went out to some CVS Caremark customers offering a switch to a 90-day prescription supply. The problem is that hundreds of the mailings went out to the wrong addresses. 
 
“It definitely makes your trust a little shaky now when it comes to your system. It's like, how did you mess up this? how did this get mixed up?” said customer Sarai Young.
 
The customer, who did not want to be identified, said she and her daughter got the mailings with other patient names. It also has a full list of their medications. Young talked with us by phone but didn't want to be identified for privacy reasons.
 
“I had somebody else's information who had my information and felt that was a violation of the Health Information Privacy Act,” the customer said.
 
In a statement, a spokesperson said: CVS Caremark is in the process of notifying the affected members that due to a programming error, letters intended for fewer than 350 plan members were sent to incorrect addresses.
 
The company said they sent the mailings July 15 and fixed the error after getting complaints. According to the Department of Health and Human Services, CVS Caremark agreed to pay $2.25 million in 2009 to settle potential privacy violations after an investigation into how they disposed of patient information.
 
“I don't know it's just it's kind of frightening for people to know what you have,” the customer said.
 
The customer said she wonders who now has her information. 
 
“Go online, find the person and know where they lived and more about them than I really wanted to and somebody could do the same for me,” the customer said.
 
The customer said she would like an apology from the company.CVS Caremark said customer privacy is a priority and they're working to implement policies, procedures and technology to make sure something like this doesn't happen again.



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