Residents without mail for months due to broken mailboxes

by: Carl Willis Updated:

COBB COUNTY, Ga. - Residents in a Cobb County apartment complex say they haven't received mail in their community mailboxes in months.

The boxes belong to The Cornerstone Group, owners of Kingsley Village In Austell.

Renters say the  postal service will not leave mail in the unsecured boxes.

Resident Sheila Tucker says that's just not right. She says, despite her pleas and constant calls to the office, the community mailboxes remain in a state of disrepair.

"Some of them can't be locked," Tucker said. "They're just open. Some are hanging off the hinges."

It's so bad that the United States Postal Service won't even deliver junk mail to the community.

"The Postal Service is not authorized to deliver mail that is not secured, so an alternate delivery plan was put in place until the mail receptacles are repaired," USPS Spokesperson Rick Badie said in a statement. "Postal Officials communicated their concerns to the building's management."

Residents say those concerns have been ignored.

Channel 2's Carl Willis attempted to speak with management. The leasing office was locked. Someone shouted at him from inside, but never came out. Phone calls also went unanswered.

"There's no work being done on those mailboxes," said Tucker. "There's no progress."

After Channel 2 Action News inquired, the USPS posted notices telling residents to pick up mail at the Mableton post office because the leasing office had not responded.

Still, residents say there are elderly residents and some without transportation. They say it's vital that this problem is addressed.

"This just doesn't make any sense," said Tucker. "I've never lived anywhere where I couldn't get my mail where I pay rent."

Tucker provided a letter where the staff claimed they were working to get the materials to fix the boxes.

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