Woman says she couldn't appeal fine after Uber driver accused her of making mess

ATLANTA — A woman is upset after she ways she got an unexpected charge on an Uber ride and had to go to great lengths to get an explanation.

Kyle Heller said a 10-minute ride to the airport usually costs around $7, but she got a bill for nearly $90 after a driver accused her of staining his seat.

“It threw me off completely because I didn’t expect it,” she said.

She said there was no way she left a mess in the car.

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“I always look when I get out because I leave my phone and stuff like that, so I looked and I know that nothing was there,’ Heller said.

Heller contacted Channel 2 Action News after she says she had trouble get answers about the bill.

She said Uber charged her card without her input.

“I called numerous numbers and was never able to contact anybody and they have a recording that your state is not one of the states you can verbally communicated in,” she said.

Heller said she emailed Uber and was told there were no refunds.

Channel 2’s Carl Willis asked Uber about the charges. The company said the cleaning fees help compensate drivers for lost time on the road and their customer support investigates both sides.

“Upon review, the rider was refunded the cleaning fee. We apologize for any inconvenience and are investigating the matter,” Uber said in a statement.

Heller said she is thankful Channel 2 Action News helped her get her money back.

Uber said they are investigating the matter and how it was handled.

Cox Media Group