ATLANTA -- A daughter who shipped her mother’s ashes via UPS said that when the box arrived her mother’s remains were nowhere to be found. Rachelle McIntosh blames UPS but they are pointing the finger right back at her.

McIntosh said she shipped her mother’s remains via UPS but when the urn carrying the ashes never arrived, she decided to file a police report.

“We lost Granny September 1 and now we lost her again,” said McIntosh. She blames shipping giant UPS for losing her mother’s ashes. Actually, she doesn’t think Cornelia Quigley’s cremated remains were lost, she thinks someone stole them.

“The worst thing is to think there is an individual that would steal something like this,” said McIntosh.

After her 84-year-old mother died, McIntosh planned a funeral service in New Jersey. She said she was told she couldn’t bring the urn on her flight so she went to a UPS store to ship it. “It was hard to mail my mother but I had no alternative,” said McIntosh.

She said employees at the store admired the urn, packed it and then it was on its way. A couple of days later, she said her niece received the package.

“She opened the box and it wasn’t there,” said McIntosh.

The package was 16 pounds when it left the store. McIntosh said her niece weighed it and it was only 5 pounds. The store owner, who contracts with the shipping giant, said the package was 16 pounds when it left his store and went to UPS to be shipped. He believes she staged the disappearance to collect the $1,000 in insurance that she purchased. McIntosh was irate when Channel 2 told her that.

“I have been violated and I have been violated by one of the largest corporations in the United States,” said McIntosh.

Channel 2 placed a call to UPS’ corporate office and they haven’t heard back yet. The store owner said if it showed that someone stole the urn McIntosh will get the $1,000. She said she doesn’t want the money, she wants her mom back.